The Cranberries have announced by snail mail that they have parted ways with Fan Emporium, the PR company that had held the “Official Fan Club”. While the club went well at its induction, mailings and news began to slack sometime in 1998. Shortly thereafter, there was little to be heard from the company and many fans were left feeling ripped off.
And now fans who waded the tide finally have something to show for it. Members recently began receiving a final mailing from the list. The package included an autographed promo photo of the band plus an official apology for its shortcomings. A representative for the band then commented that their official site would become the new center for fans, and thus far has done an exceptional job, with personal updates from band members and interaction with fans.
Source: The Cranberries E-mail Newsletter