Customers who recently ordered The Cranberries “Single Greatest Live Hits Collection” box set 7″ vinyls at Concert Live just received an email to warn them that their order was cancelled due to additional costs of production. To apologize the email includes a discount code giving 25% off any purchase over £10 made through their website.
Dear valued customer,Thank you for your recent purchase of our new 7 inch single products.Unfortunately, although we have started, and made good progress with the manufacture of these titles, our original supplier has informed us that they are unable to complete the manufacturing due to an increase in their costs of production.This has been very frustrating for us and has sadly meant that the additional cost of production would result in us having to increase the retail price of the products which is not a cost we are willing to place on our customers.We therefore feel that the best course of action at this time is to refund you on your purchase, and offer you a discount voucher for your next purchase with us as although this issue has been out of our hands, its not fair on you, our customers, that this issue causes either further delays, or cost.Please find here your discount code. This code gives you 25% off any purchase over £10 made through the Concert Live website and is active as of now.All refunds are being processed today and will be credited back on to the card you used to purchase. Please note depending upon the bank funds may take up to 5 days to appear in your account.If you have any other questions please contact us at firstname.lastname@example.org.Thank you for your continued support and our sincere apologies for the inconvenience caused.Concert Live