Good news for D.A.R.K. fans who had ordered a signed Science Agrees vinyl and were still waiting for the item to be delivered. After several complaints, Pledge is finally keeping customers updated on their order in the below email:
To all customers still awaiting their orders,
We know some of you have been waiting far longer than you should have for your signed copy of D.A.R.K.’s Science Agrees. This has been due to a number of factors, including the initial shipment of signed stock arriving at our warehouse damaged, and then the time it has taken to get new stock delivered whilst replacement signings happened at the band’s separate locations around the world.
At one point, due to the issues above and other logistical problems, we thought we would never receive more stock and would have to refund you all. However, we are happy tell you we are expecting a limited amount of stock to cover outstanding orders to finally arrive into our warehouse tomorrow (December 23rd) and for shipping to take place as soon as possible. You will receive a notification email once your item ships, but what with the exceptionally busy time of year, we expect this to be in early January.
PledgeMusic and the band apologise profusely for the wait you have endured. We know it has not been good enough, but we hope to get your long awaited signed album to you asap.
Thank you for your continued patience,
This is definitely a HUGE relief as Pledge Music had actually started refunding some of us early December because of stock shortage.
Let’s hope everyone will receive the exclusive items they have ordered more than 8 months ago now.
And thumbs up to the Pledge Music team – once in a while does no harm 😉 – who happened to be very attentive to fans complaints (we can tell for sure as one member of our team was among the disappointed fans who contacted them to express their dissatisfaction).
If some of you are still awaiting for some news from Pledge, drop us (or DoloreO’RiordanSpain Facebook) a word to see if we can help you reaching out to them.